New SaltStack Support Offerings Now Available for Any Salt Implementation

January 8, 2016 - Rhett Glauser

New SaltStack Support Offerings Now Available for Any Salt Implementation

SaltStack provides dedicated, prioritized access to the Salt brain trust for optimized infrastructure and application stack automation

Tap the Salt brain trust

Salt Lake City – Jan. 8, 2016 – SaltStack®, the creators of predictive orchestration software for the management of any infrastructure and application at scale, today announced new SaltStack Support offerings to provide Salt Open users and SaltStack Enterprise customers with dedicated, prioritized access to the Salt brain trust for any Salt implementation. Customers that subscribe to a SaltStack Support package by Friday, Jan. 29, 2016 receive complimentary SaltConf16 passes.

Management of complex infrastructure and application environments at scale is difficult even with the smartest people and the best tools. SaltStack software combined with SaltStack Support can help any IT operations or DevOps team deliver fully optimized orchestration, automation and control of any digital infrastructure.

SaltStack Support is available via several subscription packages for both SaltStack Enterprise customers and Salt Open users. Dedicated, prioritized access to the SaltStack brain trust is available for troubleshooting, bug fixes, knowledge transfer and best practice guidance to optimize any SaltStack implementation. SaltStack Support offerings can help increase the value and effectiveness of SaltStack by offering fast-lane access to the SaltStack team that created and maintains Salt software.

Benefits of SaltStack Support

Get access to the brain trust: Direct, prioritized access to the SaltStack Enterprise and Salt Open brain trust which includes the SaltStack support, quality assurance, and engineering teams, and the core Salt Open development team.

Optimized for unique SaltStack requirements: SaltStack Support packages are built to help any SaltStack Enterprise customer or Salt Open user to receive right-sized technical assistance and best-practice guidance. Support is available for a SaltStack proof of concept, or any dev, test or production SaltStack environment.

A holistic SaltStack experience: SaltStack Support is offered via three packages for any size of IT organization or SaltStack support requirement. SaltStack combines SaltStack Support, professional services and education components for maximum assurances and knowledge transfer.

SaltStack Support Customer Quotes

  • Trion WorldsMichael Ford, system integration engineer, said, “SaltStack Support addressed all of my questions with easy to understand instructions on how to resolve our SaltStack orchestration process. Time and again, the SaltStack Support team is quick and accurate in their assistance to the Trion Worlds operations team. SaltStack continues to impress.”
  • University of Rochester Medical CenterRon Sawtelle, enterprise systems AIX analyst, said, “The quality of SaltStack Support has been fantastic. Kudos to the SaltStack team for their assistance and support!”
  • Sterling BackcheckTyler Jones, platform automation and Linux engineer, said, “SaltStack Support has been a big help to the Sterling Backcheck automation team. We were provided with an incredible level of guidance to address the issues we were having with our SaltStack implementation. The response we received was perfect for both the experts and the newer engineers on our team.
  • NextGear Capital – Robert Hough, DevOps engineer, said, “The SaltStack Support team took great care of us. Thank you for the help!”

Webinar – SaltStack Support overview, use cases and success

Join us on Wednesday, Jan. 20 at 11:00 am Eastern for a webinar with Thomas Hatch, SaltStack CTO, Dave Reardon, SaltStack VP of sales, and Stephan Looney, Sterling Backcheck associate director of platform support and automation. The webinar will provide additional detail on SaltStack Support packages in addition to profiling customer use cases and success with SaltStack Support, services and education offerings. Register here for the SaltStack Support webinar.

The 3rd annual SaltStack user conference is coming back to Salt Lake City, April 19-21, 2016. Attend to hear how organizations like Adobe, Aetna, Dun & Bradstreet, Dutch Government Data Centers, Lyft, Pure Storage, National Instruments, TD Bank, the U.S. Department of Agriculture and many more are using SaltStack to orchestrate and automate any infrastructure or application stack at scale. SaltConf16 is the most effective and economical way to get Salted but the best discounts are available for a limited time only. Register now.

SaltStack at SCALE 14x and Config Management Camp EU
SaltStack is proud to be a sponsor of SCALE 14x in Pasadena, Jan. 21-24, 2016. Find SaltStack in the expo hall and in breakout sessions with talks by SaltStack and Adobe on infrastructure hardening and predictive orchestration.

Also, SaltStack is proud to sponsor Config Management Camp EU in Gent, Belgium, Feb. 1-2, 2016. Don’t miss hours of Salty instruction and best practices in the Salt community room. Seating will be limited. More information about all SaltStack events is available on our website.

Licensing and availability
SaltStack Support packages are offered as annual subscriptions priced according to customer requirements and can include web and phone access to the SaltStack support team, training and education, health check services and more. Get a SaltStack Support quote now.

About SaltStack
SaltStack is a complete systems management software platform for scalable orchestration and automation of any infrastructure or application stack. SaltStack is used by IT operators, system administrators and DevOps engineers to automate configuration management, private cloud building, public cloud orchestration and event-driven infrastructure. The Salt open source project was launched in February of 2011 and is now one of the fastest growing, most-active communities in the world. SaltStack was founded in August 2012 to support the Salt project and to deliver SaltStack Enterprise packaged for the world’s most dynamic large and small businesses, web-scale applications and clouds. SaltStack won the Best of VMworld Gold Award for virtualization management, won an InfoWorld 2014 Technology of the Year Award, won the 2013 GigaOm Structure LaunchPad competition, was named a Linux Journal Reader’s Choice product in five categories, was named a Gartner 2013 Cool Vendor in DevOps, and was included on the GitHub Octoverse list for 2012 and 2013 as one of the largest, most-active open source projects in the world. For more information, please visit


Media contact:
Rhett Glauser