Does CX Matter to Enterprise Cloud Technology?

June 30, 2020

The Cloud… It is quickly becoming the standard for modern business.

In this episode of The Hacks, Chunga asks Tom the question: “How much does CX (customer experience) matter when it comes to enterprise cloud technology?” After all, it’s being used by everyone and yet, for some reason, customer experience doesn’t really seem to exist on any widely used or universal level. Why is that?

Tom has some theories on why CX has somehow managed to fall through the cracks. Will CX ever become a “thing” for enterprise cloud technology? Listen now to find out!

For more about his episode:

Forrester report on Enterprise Cloud CX

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